We are excited to be working with Luton Council on a Highways Service Review, with a strong focus on how their term maintenance contract directly supports better service outcomes, network performance and long‑term asset enhancement.
service reviews provide an independent, evidence‑based way to validate what’s working well, identify practical opportunities to strengthen efficiency and consistency. service reviews are a great opportunity to share learning from comparable authorities, supporting continuous improvement and good governance.
This is particularly important as the sector continues to place greater emphasis on transparency and performance reporting in highways maintenance, which are themes becoming increasingly visible across national conversations and evolving local expectations. For our latest perspective on this direction of travel, see: Pothole to Proof: What the new maintenance funding formula rules mean for local authorities.
Our service review will be structured around five highways‑focused areas:
- Strategy & governance (priorities, alignment, decision‑making)
- Asset performance intelligence (condition data, KPIs, dashboards, lifecycle planning)
- Contract management & delivery (commercial, quality, performance management and day‑to‑day delivery controls)
- Operating model & enablers (leadership, capacity, resources, systems and ways of working that underpin delivery)
- Future‑proofing (procurement readiness plus climate, resilience and innovation)
Expected outputs include an evidence‑based findings report and a prioritised Service Efficiency Plan (with clear, practical actions) to help future‑proof delivery, strengthen contract management and support longer‑term planning.
Our team brings deep experience in this space, having completed similar exercises most recently for Wokingham, West Berkshire, West Sussex and Medway councils.
Alongside this work, we recognise Luton Council’s wider ambitions under the Luton 2040 plan, supported by a strong highways foundation, bringing together the Council’s Resilience Network Plan and its Highway Asset Management Policy and Strategy, and the local Highways Maintenance Transparency Report to strengthen long‑term performance, preparedness and continuous improvement as Luton works towards being carbon neutral and climate resilient by 2040.
We’re excited to be working with Luton Council to help them produce a modern Term Maintenance Contract. Our engagement will support positive future developments, building on strengths, embedding best practice and creating a resilient platform for continued improvement in highways service delivery.
