Highways Contract Procurement and Service Improvement
Founds Group played a pivotal role in the development and ongoing delivery of WBC’s highways contract extension and future contract strategy. Our involvement evolved from a procurement exercise into the creation of a Service Improvement Plan, a framework that enabled the Council to address internal cultural changes and enhance service delivery.
Ryan Smith led the project from the outset, crafting and implementing a robust procurement strategy, developing the Founds Group 4D methodology to reach key gateway decision milestones. Alongside Pete and Chris, Ryan drove the service improvement initiative, facilitating meaningful collaboration and delivering tangible outcomes.
Key Achievements:
- Leveraged expert highways contract and procurement knowledge, paired with Agile project management practices, to deliver impactful solutions.
- Delivered comprehensive training and advisory services, enabling the Client to recognise and implement service enhancements.
- Provided a foundation for extending the existing Highways Contract while preparing for service improvement implementation.
- Supported the Client through internal governance, senior leadership team and member engagement.
Key Achievements:
The Service Improvement Plan has already garnered awards for WBC, recognizing transformative changes in performance and culture. Founds Group’s contributions strengthened Client relationships and set a high standard for future project delivery.
Founds Group take great pride for assisting Wokingham Borough Council through the recent developments and service improvements and we are delighted to confirm WBC have been recognised for the most improved Highway Network Condition and will receive an award.
Could we do the same for you?
Contact the Founds Group team and see how we can help with your project.